Support

SapphireSteel Software offers the following types of free support to registered users of its products. Please note: No support is provided to users of any of our free ‘Personal Edition’ software products. For customers who wish to purchase enhanced support, we offer a Premium Support program.

 The Forum

The SapphireSteel Software forum is our principal support area. Here you may discuss the software, ask questions, make comments and post feature requests.

http://www.sapphiresteel.com/forum

 Issue/Bug Tracking

If you wish to report a bug or technical problem, you may do so using our issues-tracking system here: http://www.sapphiresteel.com/trac

Before submitting a bug report, please use the search facility to ensure that it has not already been reported.

 Direct Contact

If you need assistance on any subject which cannot be resolved in the forum, you may contact SapphireSteel Software via the Contact page on the web site. Please be aware that response time for contact made in this way is typically longer than via the forum.

More Sources of Information...

 The Forum (this is the place to ask technical questions)
 Amethyst Tutorials
 Amethyst Online Help
 Ruby In Steel Tutorials
 Ruby In Steel FAQ
 Getting Started With Ruby In Steel (this is vital for Ruby In Steel users!)